Calendar Appointment Notification Email Link

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Calendar Appointment Notification Email Link

Postby JHS » Tue Jul 10, 2012 3:36 pm

Hi,

We're finding inconsistency in the e-mail notification to calendar appointment participants.
Say I book an event. I add some participants. When I click Ok to complete the appointment setup, it asks if I want to send notifications and I say yes. The e-mail goes out. A participant gets the e-mail and within is a link to click on Accept to note their planned attendance. This is where the issue arises.

Sometimes the link works just fine.
Sometimes the link produces a completely blank screen. No error, no links, zero bytes. It's going to the right place, our group office link, but nothing to show for it.

And in all cases... the e-mail notification that comes in already says "Accepted" inside the notification even though the user receiving it has not yet clicked on accept for the appointment? Anyone else seeing this and have an explanation?
JHS
 
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Re: Calendar Appointment Notification Email Link

Postby JHS » Tue Jul 10, 2012 3:44 pm

Hi - here's an actual text of the notification that I just got sent to myself using a second test user name. See that it already says Status Accepted in the message I get. I didn't include the actual accept/decline clickable link at the end of the notification though.

You are invited for the following event
Subject: Test event invite
Status: Accepted

Starts at: 10-07-2012 15:00 (GMT --4)
Ends at: 10-07-2012 15:15 (GMT --4)


Only use the links below if your mail client does not support calendaring functions.

Do you accept this event?
JHS
 
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Re: Calendar Appointment Notification Email Link

Postby Intermesh » Wed Jul 11, 2012 10:58 am

Is there an error in the log when you get the blank screen?
Best regards,

Merijn Schering
Intermesh
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Intermesh
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Re: Calendar Appointment Notification Email Link

Postby JHS » Fri Jul 13, 2012 6:32 pm

Hi,

Looking at the logs for a couple of examples... I see nothing that expresses any errors.
I had the person who created the appointment tell me when they made it, and had the person who received the notification (that didn't work) send me a copy of the notification. That gave me the exact time to go back to the log to match things up. No errors, no.. weird stuff. It just shows the appointment being created by the user.

If the original appointment maker goes back and changes the appointment in some way, and chose not to send an updated notification, does it prevent the old notification that was first sent out from being valid/working?
JHS
 
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