Reminders not always popping up

[tdavidson9]

I'm running 3.5.12 and have been noticing that sometimes reminders popup and sometimes they don't. When I first login if I get one and snooze it for 10 minutes it never reminds me again and I get no new reminders. Anyone else seeing behavior like this? Seeing it in both Firefox and IE8.

[Intermesh]

Is the reminder still there in the database? Can you check that?

[tdavidson9]

I assume it's still in the database because if I logout then back in I'll get the reminder again. I'm not sure where to check in the DB. If you can point me to the right area in the DB I can look.

[Intermesh]

Do you find errors in the apache log?

[tdavidson9]

No I don't see any errors in the apache log. It's definitely consistent. If I snooze any reminder it does not come back unless another new reminder hits.

[tdavidson9]

I don't know if this is related, but with debug turned on I do get this error occasionally in IE8:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; MDDS; Tablet PC 2.0)
Timestamp: Thu, 12 Aug 2010 14:54:29 UTC


Message: 'null' is null or not an object
Line: 965
Char: 3
Code: 0
URI: http://blah.com/GO3/modules/email/EmailClient.js

[Intermesh]

It's not related. It must happen when you click a link in an e-mail that somehow doesn't open a window.

[tdavidson9]

Anything on this? Anything else I can look at to get you more information?

[Intermesh]

I'll do some more testing on this today.

[j0hn]

3.5.33 - not working still.

A calendar event initially works - but 'snooze' the event - and you wont see the event details again. On the next 'NEW' email - that popup will say that there is a reminder, but not what it is - and the program wont be displaying it either.

[Intermesh]

Can you provide steps to replicate?

If I create an appointment with a reminder, then snooze the reminder for 5 minutes it pops up again in 5 mins.

[j0hn]

Sure - just go to

https://ame.group-office.eu

login john3
pw monkey

snooze the reminder 10 minutes .... never comes back for me... until another login..

[tdavidson9]

Anything on this?? I just upgraded to 3.6.5 hoping the issue would be gone but it's still there.

[Intermesh]

I just can't replicate this problem :S

[j0hn]

It works the first snooze.. but if you keep snoozing an event - that's where it gets lost.