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by mcharvat
Wed Jun 12, 2019 3:25 pm
Forum: Installation
Topic: upgrade from 6.3.59 to 6.3.6x error
Replies: 5
Views: 470

Re: upgrade from 6.3.59 to 6.3.6x error

Not sure you understand me but I'm talking about database version. MySQL versions are lets say 5.6. and 8. Version 7 does not exists. Try set innodb_large_prefix or update to latest version which solved my problem.

http://www.letmegooglethat.com/?q=mysql+increase+index+size+767
by mcharvat
Thu Jun 06, 2019 8:41 pm
Forum: Installation
Topic: upgrade from 6.3.59 to 6.3.6x error
Replies: 5
Views: 470

Re: upgrade from 6.3.59 to 6.3.6x error

What is your database version? If I'm not wrong I have had similar problem in other CRM when I used old version of MySQL.
by mcharvat
Wed Feb 21, 2018 10:56 pm
Forum: General help
Topic: Disable Modules from the command line
Replies: 2
Views: 1290

Re: Disable Modules from the command line

You can always change enabled value in go_modules table
by mcharvat
Wed Feb 21, 2018 10:54 pm
Forum: General help
Topic: Can't compose or response a mail now
Replies: 1
Views: 1155

Re: Can't compose or response a mail now

Check browser's console. It will be probably server side problem.
by mcharvat
Mon Feb 05, 2018 7:39 am
Forum: Announcements
Topic: Group-Office 6.3
Replies: 26
Views: 12919

Re: Group-Office 6.3

Is possible to download new version somewhere?
by mcharvat
Mon Feb 05, 2018 7:38 am
Forum: Installation
Topic: How to install on Windows?
Replies: 1
Views: 1202

Re: How to install on Windows?

How did you configure Apache?
by mcharvat
Fri Feb 02, 2018 5:45 pm
Forum: General help
Topic: Install Ticket System on other Server?
Replies: 5
Views: 2503

Re: Install Ticket System on other Server?

It will work with any enpoint in GO or you can create custom module and work any model in GO. Also you can use external GO tickets page and do request with curl ...
by mcharvat
Fri Feb 02, 2018 12:23 pm
Forum: General help
Topic: Insert Data into Addressbook from website
Replies: 3
Views: 2084

Re: Insert Data into Addressbook from website

In this case you will use API endpoint and you will set up permission for the users. So you have to use different domain too. You only have to have GO API visible to internet.
by mcharvat
Tue Jan 30, 2018 5:38 pm
Forum: General help
Topic: JsonStore load exception occurred (2017-06-06)
Replies: 1
Views: 1761

Re: JsonStore load exception occurred (2017-06-06)

Solution is upgrade to latest version where the bug is fixed.
by mcharvat
Tue Jan 30, 2018 5:33 pm
Forum: General help
Topic: Install Ticket System on other Server?
Replies: 5
Views: 2503

Re: Install Ticket System on other Server?

This is strange situation. How do you want reply customers tickets? Or how do you solve situation when someone create ticket in your intranet? Simplest solution is buy two licenses + modify intranet system to sync data from/into remote ticketing system. This could cover all situation and you do not ...
by mcharvat
Tue Jan 30, 2018 5:23 pm
Forum: Installation
Topic: PHP 7.2 support
Replies: 6
Views: 3751

Re: PHP 7.2 support

http://php.net/manual/en/reserved.other-reserved-words.php
by mcharvat
Tue Jan 30, 2018 5:21 pm
Forum: General help
Topic: Insert Data into Addressbook from website
Replies: 3
Views: 2084

Re: Insert Data into Addressbook from website

Without captcha and other security elements this is the way to hell :) People are stupid and they will fill text into phone number etc. So frontend should validate data strongly + similar validation has to be also on backend. Backend can simply connect to CRM database and create new record or call c...
by mcharvat
Mon Jan 29, 2018 5:19 pm
Forum: GroupOffice main discussion
Topic: Help to enable Professional module Tickets
Replies: 1
Views: 1777

Re: Help to enable Professional module Tickets

From your description is difficult to say whats wrong. Have a look at error log. Did you upload valid licence to root of GO installation?
by mcharvat
Mon Jan 29, 2018 5:17 pm
Forum: GroupOffice main discussion
Topic: How to migrate a Group Office installation?
Replies: 1
Views: 1991

Re: How to migrate a Group Office installation?

Go to https://www.group-office.com/support/index and create ticket with license migration request. If the license isnt assigned to you ask the license owner.
by mcharvat
Sun Jan 28, 2018 11:06 am
Forum: Announcements
Topic: Group-Office 6.3
Replies: 26
Views: 12919

Re: Group-Office 6.3

Well done guys. :!:

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