Tickets vs. Request Tracker (RT)

Talk about anything that doesn't fit in the other catagories :) (and of course is about Group-Office)

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theBruno
Posts: 1
Joined: Wed May 11, 2011 4:01 pm

Tickets vs. Request Tracker (RT)

Postby theBruno » Wed May 11, 2011 4:09 pm

Hi,
Has anyone who is currently using the tickets module also used Request Tracker/RT? I am wondering about the similarities/differences of features between the two and am hoping that we can eventually migrate to GroupOffice.

Thank you in advance for any input...

~theBruno
SirDemonCZE
Posts: 134
Joined: Thu Jul 26, 2007 6:30 am
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Re: Tickets vs. Request Tracker (RT)

Postby SirDemonCZE » Thu May 12, 2011 9:50 am

Yes :).

Its simple. You can create types with policies for users in module Tickets.

And its a way for customers who dont have access into go3 - they send e-mail to your support and you can create ticket from e-mail (module Save-as).

In body of e-mail from you is access link for created ticket with unique key.

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