All Accounts Disappeared

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adamcooperonline
Posts: 2
Joined: Tue Apr 23, 2013 8:31 pm

All Accounts Disappeared

Postby adamcooperonline » Tue Apr 23, 2013 8:35 pm

I've been using GroupOffice for some time now and the other day I logged in to check my e-mail and all my accounts were gone.

I logged into my cPanel to check my email and used Squirrel Mail...the interesting thing is...all my filters and folders remain in tact.

How do I get my accounts back into my GroupOffice?

Adam
mschering
Site Admin
Site Admin
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Joined: Tue Apr 20, 2004 1:06 pm
Location: The Netherlands - Den Bosch
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Re: All Accounts Disappeared

Postby mschering » Wed Apr 24, 2013 2:10 pm

All the e-mail accounts or GO users are gone?
Best regards,

Merijn Schering
Intermesh
adamcooperonline
Posts: 2
Joined: Tue Apr 23, 2013 8:31 pm

Re: All Accounts Disappeared

Postby adamcooperonline » Thu Apr 25, 2013 6:03 pm

I can login just like I always have...I have multiple e-mail accounts that I had setup and none of them show up anymore.

I tried simply adding one of my accounts back in...GO kept telling me it couldn't connect to the server. I went to my CPanel to make sure I had the correct settings and I did.

My dad uses the same GO service (he hosts it) and we checked his account and everything is working perfectly...no issues at all.

I hope that answers your question.
mschering
Site Admin
Site Admin
Posts: 8333
Joined: Tue Apr 20, 2004 1:06 pm
Location: The Netherlands - Den Bosch
Contact:

Re: All Accounts Disappeared

Postby mschering » Fri Apr 26, 2013 7:39 am

I've no idea what happened to your accounts.

This is not an issue we've encountered before. I guess you'll have to recreate them.
Best regards,

Merijn Schering
Intermesh

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