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Error: JsonStore load exception occured

Posted: Sun Aug 18, 2019 5:19 am
by jennydiaz
Hi,
I wonder if there is anyone who can interpret the error message that I am getting when I access the Modules section to add Professional module within Group Office. I received "JsonStore load exception occured" in this section, and then all the module that I like to add does not appear anything.

Very frustrating. I have tried several times to remove and upload our license file in GO root directory in our server but same error I encountered, it appears to me that this is a very frustrating issue that needs GO tech support will focus to resolve this issue. PS: I created Support Ticket last Friday (Aug 16), but until now no one attempt to answer this.

We used GroupOffice version: 6.4.37

And I need your immediate assistance to resolve this problem. Thanks

Note:
I attach here the Screen Shot of the error

Re: Error: JsonStore load exception occured

Posted: Mon Aug 19, 2019 7:31 am
by mschering
Hi Jenny,

We were closed in the weekend. I wil look into your problem and report back to you in the support system.