error while requesting password recovery

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gaetano119
Posts: 16
Joined: Sat Mar 31, 2018 2:55 pm

error while requesting password recovery

Postby gaetano119 » Thu Feb 13, 2020 2:28 pm

good morning
if I try to do a password recovery I get this error message:
A server error occurred.
I put the same configuration in the config.php file of a previous Group-office version, but it doesn't work the same ...
Where should I put the parameters for the mail server ??
erroresmtp.jpg
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gaetano119
Posts: 16
Joined: Sat Mar 31, 2018 2:55 pm

Re: error while requesting password recovery

Postby gaetano119 » Tue Feb 25, 2020 8:21 am

no idea how to fix it?
rob
Posts: 51
Joined: Thu Feb 18, 2010 4:51 pm

Re: error while requesting password recovery

Postby rob » Tue Feb 25, 2020 10:09 am

Hi gaetano, if you mean the parameters for the system email-account, its in the groupoffice database in dataset "core_settings". There is "systemEmail", "smtpHost", "smtpPort" and so on.
If you mean a user-account the appropriate settings ar stored in the table "em_accounts" in the database.
Hope that helps - Rob
gaetano119
Posts: 16
Joined: Sat Mar 31, 2018 2:55 pm

Re: error while requesting password recovery

Postby gaetano119 » Wed Feb 26, 2020 9:50 pm

Thanks for the reply, but I don't think it's the solution.
the mo problem is another, when I try to recover the password by clicking on "forgot username?" asks me to enter the email to reset the password ... immediately afterwards from this error that I described above.
in the 6.2 version that I used previously to work you had to enter the SMTP parameters etc .. on the config.php file, now in version 6.4, if I insert the parameters in the config.php file nothing happens ... where am I wrong ??
sorry for my translation
gaetano119
Posts: 16
Joined: Sat Mar 31, 2018 2:55 pm

Re: error while requesting password recovery

Postby gaetano119 » Tue Mar 17, 2020 8:36 am

nobody has any idea what could be causing my problem,
can it be that nobody has the same problem ??
if anyone would have an idea thank you in advance.
peter_stirnberg
Posts: 279
Joined: Tue Dec 13, 2005 7:57 am

Re: error while requesting password recovery

Postby peter_stirnberg » Tue Mar 17, 2020 9:05 am

gaetano119 wrote: Tue Mar 17, 2020 8:36 am nobody has any idea what could be causing my problem,
can it be that nobody has the same problem ??
if anyone would have an idea thank you in advance.
As admin go to system settings and fill in your credentials (see screenshot)
Bildschirmfoto vom 2020-03-17 10-03-56.png
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gaetano119
Posts: 16
Joined: Sat Mar 31, 2018 2:55 pm

Resolved - error while requesting password recovery

Postby gaetano119 » Tue Mar 17, 2020 8:10 pm

Thanks for the answer, I had already set and tested the operation via the "Send test messages" button and it worked regularly, but the password recovery still did not work, today I tried again and it worked, maybe something has changed in the last update? I don't know but everything works now,
Thanks for your patience

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