Help Desk module its done

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beage
Posts: 26
Joined: Thu Jul 09, 2009 4:47 am

Re: Help Desk module its done

Postby beage » Fri Jul 24, 2009 10:03 pm

Mhm, i can't find this module. i have install the tables, the config-variable and the module set to a user.
please help me.

regards
bernd
carlos.camacho
Posts: 62
Joined: Thu Mar 05, 2009 8:02 pm

Re: Help Desk module its done

Postby carlos.camacho » Fri Aug 07, 2009 5:29 am

Hi please check the permisology of this folder. must be own by www-data user
beage
Posts: 26
Joined: Thu Jul 09, 2009 4:47 am

Re: Help Desk module its done

Postby beage » Sat Aug 08, 2009 7:00 am

All folders and files are set to www-data:www-data. I can't see the module :(
beage
Posts: 26
Joined: Thu Jul 09, 2009 4:47 am

Re: Help Desk module its done

Postby beage » Sat Aug 29, 2009 4:14 pm

beage wrote:All folders and files are set to www-data:www-data. I can't see the module :(


Carlos, please help me! I can not see your module.
tlarrain
Posts: 66
Joined: Tue Apr 11, 2006 8:33 pm

Re: Help Desk module its done

Postby tlarrain » Mon Aug 31, 2009 4:46 pm

Carlos,

Efectivamente el módulo que funcionaba OK en la versión 3.0, con la última actualización simplemente desaparece.

Ya me había acostumbrado al módulo :cry:


Module simply goes away with last version. Worked fine till 3.0.something. With 3.2 you can´t see it.

TLT
beage
Posts: 26
Joined: Thu Jul 09, 2009 4:47 am

Re: Help Desk module its done

Postby beage » Mon Aug 31, 2009 9:47 pm

tlarrain wrote:Module simply goes away with last version. Worked fine till 3.0.something. With 3.2 you can´t see it.
TLT


Yes yes yes, this is my problem! carlos, help!
ingdiana
Posts: 10
Joined: Wed Oct 21, 2009 4:55 pm

Re: Help Desk module its done

Postby ingdiana » Thu Oct 22, 2009 10:35 am

Hola,

alguien me puede colaborar diciendome la forma exacta de instalar un modulo en groupoffice, incluyendo los archivos a configurar.

Gracias
ingdiana
Posts: 10
Joined: Wed Oct 21, 2009 4:55 pm

Instalacion de modulos

Postby ingdiana » Thu Oct 22, 2009 10:39 am

Holasss,

alguno de ustedes me puede colaborar con la instalacion del modulo. Por favor me indican los pasos a seguir y los archivos que se deben configurar.

Muchas gracias
peteinlux
Posts: 71
Joined: Tue Dec 09, 2008 10:03 pm

Re: Help Desk module its done

Postby peteinlux » Sat Oct 24, 2009 10:29 am

What's the state of this module? Is there an english translation?
wwwchrisde
Posts: 118
Joined: Tue Jan 24, 2006 5:24 pm

Re: Help Desk module its done

Postby wwwchrisde » Sat Oct 31, 2009 6:12 pm

tried to install the module on a local MAMP Installation, but it doesn't show up for the users.

Here's what I did so far:
I downloaded the two .rar files from the V3, extracted them and put the two folders in the /modules folder
Then I created a user Group I called "Support" and put the $config['id_grupo_soporte']="4"; with the corresponding GID in the config.php
After that I ran the SQL script via phpMyAdmin
Then I logged in as admin and added both modules to the modules and set the rights to soporte for the Users and for soporteadmin only for the Admin

But the modules don't show up for the users anywhere. What did I do wrong?
never leave home without your own hardware
peter_stirnberg
Posts: 263
Joined: Tue Dec 13, 2005 7:57 am

Re: Instalacion de modulos

Postby peter_stirnberg » Sun Nov 01, 2009 7:59 pm

ingdiana wrote:Holasss,

alguno de ustedes me puede colaborar con la instalacion del modulo. Por favor me indican los pasos a seguir y los archivos que se deben configurar.

Muchas gracias


If you need help why don't you speak English so one can understand you?
Si usted necesita ayuda ¿por qué no hablar Inglés por lo que uno puede entender que usted?

Not amused
No es divertido

Peter
kaotx
Posts: 3
Joined: Fri May 08, 2009 1:55 pm
Location: Italy

Re: Help Desk module its done

Postby kaotx » Thu Dec 03, 2009 12:39 pm

wwwchrisde wrote:tried to install the module on a local MAMP Installation, but it doesn't show up for the users.

Here's what I did so far:
I downloaded the two .rar files from the V3, extracted them and put the two folders in the /modules folder
Then I created a user Group I called "Support" and put the $config['id_grupo_soporte']="4"; with the corresponding GID in the config.php
After that I ran the SQL script via phpMyAdmin
Then I logged in as admin and added both modules to the modules and set the rights to soporte for the Users and for soporteadmin only for the Admin

But the modules don't show up for the users anywhere. What did I do wrong?


UP :!:
mschering
Site Admin
Site Admin
Posts: 8154
Joined: Tue Apr 20, 2004 1:06 pm
Location: The Netherlands - Den Bosch
Contact:

Re: Help Desk module its done

Postby mschering » Fri Dec 04, 2009 9:57 am

There's a new helpdesk module from Intermesh in the pro version now.
Best regards,

Merijn Schering
Intermesh
kaotx
Posts: 3
Joined: Fri May 08, 2009 1:55 pm
Location: Italy

Re: Help Desk module its done

Postby kaotx » Fri Dec 04, 2009 3:10 pm

Thanks for reply,

Is there a free version of this module?
mschering
Site Admin
Site Admin
Posts: 8154
Joined: Tue Apr 20, 2004 1:06 pm
Location: The Netherlands - Den Bosch
Contact:

Re: Help Desk module its done

Postby mschering » Mon Dec 07, 2009 9:57 am

Sorry, it's a pro feature.
Best regards,



Merijn Schering

Intermesh

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