dear Go user.
please first try intall GO on your server . and play arround so you understand the idea about a group office.
Login as ADMINISTRATOR and go online GO = group office
if you had install the group office system you wil be aware the help desk system are inside same menu where you activate the many moduls under administrator MENU in top of right screen inside the administrator account
after this click on ADD/remove moduls - now you will see a ARMY of many modules you can install also help-desk.
after this remember to go and click PERMISSIONS so you 1) Authorized groups or 2) Authorized USERS only . if not noboddy of your members can see the module of help-desk . ok
enjoy a great products - hope this help
if you not have the "vertion 2.11.A" vertion you can download from here http://prdownloads.sourceforge.net/grou ... z?download